FAQ

When we say "small family business" we mean that we are a wife/husband team that runs all aspects of Unbound out of our home. We design and redesign all our products ourselves and use a spare bedroom (and half of the hallway) as our warehouse. We build and maintain our website including all photography and copy that you see. We write every email and Instagram post ourselves (which is why you don't usually see too many from us). We celebrate every order we receive, package them up by hand, and ship them off ourselves. And usually this is either happening with a kid or three in tow or late at night after they're in bed. So when we say "thank you for supporting our small family business" we sincerely mean it.

Read more about us here.

We currently only sell our products here on our website.

We’re proud to say that every step in our manufacturing process occurs right here in the US.

In both our planners and our journals we use bright-white, heavyweight, FSC-certified* paper. It measures 70lb (or 105 GSM), which is almost twice as thick as standard notebook paper.

*FSC-certified (Forest Stewardship Council) is a special certification that indicates this paper was created using safe, sustainable, and respectful forest management.

All our planners are covered in a premium coated-cloth material, making them both beautiful and durable. We offer our journals in two cover options - uncoated linen or coated-cloth - so you can choose whichever works best for you.

Absolutely. Bulk order discounts start with orders of 10 books. Please contact us directly via email for more information.

Orders generally ship within one to two business days.

Yes (almost everywhere). Just enter your address at checkout and your shipping rates will be automatically calculated. Please note, any customs fees, duties, or VAT (EU customers) are the responsibility of the customer and typically need to be paid upon delivery of your package.

Yes. Please note: due to the time-sensitive nature of yearly planners, all dated planners ordered after January 1st are final sale. Simply email hello@unboundplanner.com within seven days to let us that you’d like to make a return. Once we receive it, we’ll begin the refund process. Please keep in mind that the product must be unused and all shipping costs are the responsibility of the customer.

Yes! Just type in a different shipping address and we can ship directly to the recipient.

Send us a note. We’ll respond ASAP.